In this economic downturn it is nore important than ever to keep the clients you have, it just takes one small misunderstanding that can sometimes trigger negative reactions from your clients, who are suffering anxiety
of the not knowing what is going to happen next.
Many people are being made redundant from long term employment, the shock and disappointment turns to anger, frustration and so the journey begins of uncertainity for their future, being on edge because of their personal situations, more often than not when they go to do business with someone they have been using for a long time, snaps at them or doesn’t seem interested in serving them ……………… they take it out on them and decide it is time to seek some new places to do their business.
How many times have you been in to a business and walked away
- They did not know you were there – or pretended not to know
- That you were an interruption to their work
- They talked as though you were not there
- They did not listen to what you asked for – just told you what thye do
- Were not willing to investigate further for what you were asking for
- They did not have the time to serve you
- Left feeling worse than when you went in
- Feeling they didn’t care about you
- That you were stupid
We could go on listing forever, and I am sure many of you have felt this way at some time when you have decided to do business with someone, whether it be in the retail, personal services, government, corporate or IT. read more ………….
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